Frequently Asked Questions


Who are we?
The Miles Kimball Company is a leader in the catalog business — offering cards, gifts, helpful household items, and unique food products. Operating from the shores of the Fox River in Oshkosh, Wisconsin, the business consists of several distinct catalogs: Miles Kimball, Christmas Cards by Miles Kimball, and Mrs. Kimball’s Candy Shoppe.

It started almost 80 years ago, when an ambitious young man named Miles went into business with a simple idea: to market a Christmas card in which the design spelled out the name of the sender. With a Minneapolis phone book and some borrowed cash, Miles printed and mailed a card personalized “Johnson” to every household with that name in the Twin Cities. The response was fantastic, and provided Miles Kimball with enough seed money to produce his first catalog.

Decades later, Christmas cards — the idea that started it all — are still produced and personalized in Oshkosh. Specializing in exclusively designed ornaments, labels, children’s accessories, outdoor decor and gifts, the personal touch continues to be the Miles Kimball hallmark. As we continue to grow, we remain true to our founder’s vision: to provide you with the unique, the unusual and the unexpected. We hope you return to our site often to discover what we have in store.

How can I contact Miles Kimball?

How can I get a job at Miles Kimball?

What if I have a New product idea?
We are always looking for new and innovative products to sell via our website and catalog. Please contact us at the following address with any products you wish to submit. Please supply us with a detailed description, product photos or possibly a sample of your product.

Miles Kimball
Attn: Product Ideas
250 City Center
Oshkosh, WI 54906
newideas@mileskimball.com

Please submit all customer service issues by CLICKING HERE.

How do I get to the Miles Kimball locations?
Directions to our Executive Offices
250 City Center
Oshkosh, WI
Phone: 920-231-3800

From Highway 41:
Exit Highway 41 at 9TH AVENUE
IF NORTHBOUND: Turn RIGHT
IF SOUTHBOUND: Turn LEFT
Turn LEFT onto SOUTH MAIN ST
Turn LEFT onto CEAPE AVE
Visitor parking is in front of office along river.

Directions to our Distribution Center
2155 South Oakwood Road
Oshkosh, WI
Phone: 920-231-3800

From Highway 41:
Exit Highway 41 at Highway 44.
If NORTHBOUND, turn left.
If SOUTHBOUND, turn right.
Turn RIGHT on Highway 91.
Turn RIGHT on OAKWOOD ROAD.
Miles Kimball is on the left before the stop sign.

What are the Miles Kimball Affiliate Programs?
We recently partnered with Impact Radius to manage our affiliate program. Join our affiliate program today and earn cash by promoting our brand and products on your website. When one of your customers visits our site and makes a purchase, we pay you a commission. For more information and to join, please visit the Impact Radius affiliate website.

What is the Miles Kimball Environmental Policy?
Did you know?

* Miles Kimball Company has invested $150,000 in lighting upgrades at the distribution center that has resulted in the annual electricity savings of 1,100,000 kilowatt hours. This is the equivalent of providing electricity to 100 homes or the energy of 1990 barrels of oil. The impact of this project is reducing our carbon footprint by 2,522,920lbs of CO2 annually. Click here for more detail.
* Miles Kimball Company uses corrugate shipping containers made from over 60% post consumer content.
* Miles Kimball Company is committed to recycling. Annually, our distribution center recycles 600 tons of cardboard and 60 tons of office paper.
* From 2005 to 2007 our use of lighter weight paper has reduced our total wood use by 1,472 tons, or 10,191 trees. The energy saved was 21,806 million BTU’s, enough to power 240 homes each year. Greenhouse gases were reduced the equivalent of 4,364,582 lbs CO2, or the emissions from 396 cars per year. Wastewater was reduced 10,219,474 gallons. Click here for more details.
* The Miles Kimball Foundation donates more than $100,000 each year to support charitable, scientific, literary and educational institutions

Click here to see our entire environmental policy and vision statement.

Can I cancel an order after it has been submitted?
You cannot cancel your submitted order through our website at this time; please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response.

Can I get help with my online order?
Yes! Please contact our Sales Department.

Phone: 1-855-202-7394
Monday-Friday 6:00AM - 1:00AM
Saturday 6:00AM - 9:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response.

Can I place an order online and send you a check?
We do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

Do I have to pay sales tax?
Miles Kimball collects the applicable sales tax on all orders shipped to Wisconsin.

Colorado, Oklahoma and Kentucky Sales Tax

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

We may be required by Colorado law to provide purchasers an end-of-year summary of Colorado purchases in order to assist purchasers in filing their tax returns. We also may be required by law to provide the Colorado Department of Revenue with a report of the total amount of all your purchases at the end of the year. We will not provide any transactional details to the Department other than the total amount of your purchases.

For Kentucky purchasers, we are not required to and do not collect Kentucky sales or use tax, the purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky, the purchase is not exempt merely because it is made over the internet, by catalog or by any other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s internet web site.

Some customers have asked why these new requirements exist. We are required to provide the notice and the reports described above for Colorado purchases based on a Colorado law (HB 1193) enacted in February 2010. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010. We are required to provide the notice and the reports described above for Kentucky purchases based on a Kentucky law (HB 440) enacted in October 2013.

Do I have to register to place an order?
No, but you may register to start an online account with your own unique password during the checkout process. You may use this password to check on the status of your order. You may feel free to create an online account by clicking this link: My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submit an order.

How do I check the status of my web order?
You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log in to your account and click on the Order Status link.

How do I track an Order's Status?
You can check the status of your order at any time by logging into your account and clicking on the "Check the Status of My Recent Orders" link.

How can I find more about my previous Orders?
You can check your order history at any time by logging into your account and clicking on the "Order History" link.

I forgot my password. What do I do?

What should I expect to happen once I place an online order?
Once you submit your order, we will email you twice, confirming that we have received your order. The initial confirmation does not contain any details, but lets you know we have received your order. You will then receive a more detailed confirmation within minutes of ordering. We will also email a shipping confirmation when your order has been shipped from our fulfillment center.

When will my credit card be charged?
Your credit card is charged when the merchandise ships from our fulfillment center. Back orders are not charged until the merchandise ships.

Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.

What are your terms of Use?
MilesKimball.com website ("Site") is currently being provided to you free-of-charge, subject to your acceptance of our Terms and Conditions. We reserve the right to change and revise these Terms and Conditions without prior notice as we see fit. If you violate the terms of this Agreement you will have your access canceled and you may be permanently banned from using the Site and any interactive services. You should check these terms and conditions periodically. By using MilesKimball.com after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.

Entering the Site will constitute your acceptance of both the Privacy Policy and Terms and Conditions, whether you have read them or not. If you do not agree to abide by these terms, please do not enter the Site.

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

Privacy

Please review our Privacy Policy, which goes into further detail on how we at Miles Kimball protect your privacy while using our site or ordering from us.

Copyright

By accessing MilesKimball.com, you acknowledge that the Site contains graphics, code, information, data, software, photographs, videos, typefaces, music, sounds, and/or other material that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that rights are valid and protected in all forms existing now or yet to be developed. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping with MilesKimball.com. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way content protected by copyright, or other proprietary right, without obtaining written permission from MilesKimball.com.

This Web site may contain errors or inaccuracies and may not be complete or current. MilesKimball.com reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information, including pricing, at any time without prior notice. Further, MilesKimball.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, MilesKimball.com shall promptly issue a credit to your credit card. We apologize for any inconvenience.

Trademarks

MilesKimball.com and other marks found on the Site are registered trademarks or registered service marks of MilesKimball.com, in the United States and other countries. MilesKimball.com, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Miles Kimball. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

Accessing MilesKimball.com

You may not download or modify any portion of MilesKimball.com without our expressed written consent. This includes, but is not limited to, any commercial use of MilesKimball.com or its contents by you or for a third party, any collection and use of our product images, listings, descriptions, and/or prices, or any use of data gathering and extraction tools, including data mining and robots. The Site or any portion of the Site may not be reproduced, duplicated, copied, or otherwise used for any commercial purpose without our expressed written consent.

Your Account and Password

By using MilesKimball.com you agree that you alone are responsible for maintaining the confidentiality of your account information and password and that you alone are responsible for anyone accessing your computer. Further, you agree that you alone accept responsibility for all activities that occur under your account or password. We reserve that the right to refuse service, terminate accounts, remove or edit content, or cancel orders will be at sole discretion.

Disclaimers and limitations of liability

ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. Neither MilesKimball.com, nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site. Further, the Content provided on the Site is applicable for use in the United States.

Under no circumstances shall MilesKimball.com or its Associates be liable for any damages that result from the use of or inability to use MilesKimball.com, including but not limited to mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, any failure of performance, communications failure, theft, destruction or unauthorized access to MilesKimball.com records, programs or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through MilesKimball.com.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, OR OF THE PRIVACY POLICY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Termination of Account

We may suspend your right to access, or terminate access to all or part of MilesKimball.com, without notice, for any conduct that we believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or MilesKimball.com.

Enforcement

By accessing MilesKimball.com, you agree that your access and use of this Website is subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the State of Wisconsin.

Submissions

Any suggestions, ideas, messages or data submitted by you to Miles Kimball through this Website or other affiliated websites shall be and remain the exclusive property of Miles Kimball. Therefore, we discourage you from submitting information that you do not want Miles Kimball to have, including confidential information or original creative materials such as product ideas. Your submission of such information shall constitute an agreement that Miles Kimball has all worldwide right, title and interest in and to all copyrights and other intellectual property rights in the information. Miles Kimball is entitled to use, copy, modify, disclose and distribute any of the information for any purpose without restriction or compensation in any way to you.

Miscellaneous

The Terms and Conditions constitute the entire agreement between you and Miles Kimball with respect to this Website. The Terms and Conditions you are reviewing supercede all prior communications and proposals, whether electronic, oral or written between you and Miles Kimball with respect to this Website. No modification of the Terms and Conditions shall be effective unless done so by Miles Kimball or its representative.

Do you have an order form that I can print?

How does Installment Billing work?
Installment billing is available for credit card orders only and is subject to approval. (Debit cards may be used however charges will be preauthorized and funds will be reserved in your account prior to billing.) Merchandise total must exceed $75 after discounts, promotions, and gift certificates have been applied to your order. Your merchandise total will be divided into equal payments. The first payment will also include shipping & handling fees and sales tax and will be charged to your credit card on the date we ship your order. The balance due will be divided into equal monthly payments each commencing 30 days from the date of your previous payment. We will automatically charge your credit card until full payment is received. In the case of split shipments, drop shipments, or backorders your payments may be split based on when your items ship. There is no interest charged by The Miles Kimball Company for installment billing. Normal interest charges may be applied by your credit card company per your individual card agreement. If unable to obtain credit card authorization at the time of billing, you authorize The Miles Kimball Company to charge up to the full unpaid balance to another credit card we have on file. Installment Billing only available on select offers.

What is your sweatshirt sizing chart?
Sweatshirt Sizing Chart

Can I find out if a product I want to order is in stock?
Yes, we will let you know about availability before you add a product to your cart. Additionally, once you review your shopping cart, inventory availability will be listed for each of your products.

I can't find an item on your website that I know I saw in your catalog. Can I still order it?
Yes! Please call our customer service department at 1-855-202-7394 Monday-Friday 8:00AM - 10:00PM, Saturday 8:00AM - 5:00PM and Sunday 9:00AM – 5:00PM (Central) to check the availability of the product you wish to order.

I can't find the product I am looking for. How do I search for it?
Enter the item number, the product name, or a description of the product in the search box at the top of this page. Click the Search button.

Can I order photo products from your website?
Yes, you can. You may choose to either upload your photos or mail them to us. Should you choose to mail in your photos, please print your name, address, and order number on the back of your photo(s) and send to:

Miles Kimball
250 City Center
Oshkosh, WI 54906

Please allow for original advertised processing time once your photo is received at Miles Kimball.

How do I send my photos in for the photo product I ordered?
* Send a color or black-and-white print.
* Photos need to be 2" x 3" to 8" x 10".
* If possible, send separate photo for each product you would like.
* Indicate your name and the product you are ordering on the back of the photo.
* Use clean sheets of paper to separate and protect photos from ink marks.
* If copyrighted (all studio photos are), send studio's written permission to reproduce along with the photo.
* Sorry, no newspaper, magazine or post card photos.
* We will return your photos unless stated otherwise.
* Please be sure to include the ORDER NUMBER with the photo.
(The order number is provided on the final page of check out.)

Miles Kimball reserves the right to use discretion for all photo reproductions. Please send your photos:

Miles Kimball
250 City Center
Oshkosh, WI 54906

Please note that you may upload photos to accompany your order by following the instructions provided in the prompts for any photo items that are added to your cart.

After I've typed in the personalization for a product, how do I review it to make sure it is correct?
You can review personalization when you are on the Shopping Cart page. If the personalization is incorrect, click on the Edit button and make any changes you need.

If I order a personalized product and non-personalized product, will I receive all merchandise in the same order or in multiple shipments?
All in-stock merchandise will ship together. If your order contains personalized and non-personalized products, the in-stock merchandise should ship together.

Can I have my order shipped to me at a different address?
You can ship an order to yourself at a different address. Physical street addresses are preferred to a P.O. Box number. You may not express ship orders to a P.O. Box.

Do you have express shipping?
Yes, we have four express shipping methods in addition to the standard shipping. Express shipping is not available for shipments outside the contiguous US, to P.O. Boxes or for oversized, drop-ship or out-of-stock items.

  • UPS Ground: Your order will arrive in 3 to 4 business days after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Tuesday through Saturday for residences; Monday through Friday for business addresses. Additional cost: $7.95

  • UPS 2nd Day: Your order will arrive in 2 business days after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Monday through Friday. Additional cost: $9.95

  • UPS Standard Overnight: Your order will arrive the next day after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Monday through Friday. Additional cost: $32.00

USPS Priority Mail is for customers OUTSIDE THE CONTIGUOUS UNITED STATES ONLY. It is highly recommended that shipments to Alaska, Hawaii, Puerto Rico and U.S. Territories choose Priority Mail Service in order to receive their package in 7-10 business days; otherwise, it can take as much as 2 to 3 weeks. Additional cost: $3.99

Do you ship internationally?
Yes, we will ship internationally in addition to APO and FPO addresses as well as Alaska, Hawaii, Puerto Rico, and other US Territories.

How do you ship orders?
We use USPS as our primary delivery agent. In most cases, orders that ship from our distribution center will arrive in approximately 7 to 9 business days. We process all non-personalized, in-stock items within 2 business days of receipt of your order. Allow 2 to 3 additional business days for orders with personalized items. Upon completion of your order allow 5 business days for delivery. Please use a street address whenever possible; P.O. Boxes may delay delivery.

All items that are in stock will ship together unless they are physically extra large or are drop-ship (direct delivered from another location).

What are your shipping costs?
Please see the Shipping Cost table below for standard shipping rates. Please note:

  • Some of our larger items may require additional shipping charges as indicated in the product copy.
  • $3.99 will be added to your shopping cart for each package sent to an additional address.
  • There may be additional charges for international shipments (see International FAQs).
  • To substantially decrease shipping time, it is recommended that shipments to Alaska, Hawaii, Puerto Rico and US Territories be done via USPS Priority Mail (see “Do you have express shipping?” above for more details)
  • We do ship to APO/FPO addresses.

Shipping Costs
Merchandise SubtotalPlease Add
$0.00 - $9.99$3.99
$10.00 - $19.99$4.99
$20.00 - $29.99$6.99
$30.00 - $44.99$7.99
$45.00 - $59.99$9.99
$60.00 - $79.99$11.99
$80.00 - $99.99$13.99
$100.00 or more$15.99
What is the return/exchange policy?
All returns must be made within 45 days from the date of shipment. We carefully inspect orders prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If you are dissatisfied with any non-personalized merchandise, you may return your purchase for a refund of the merchandise value. Shipping charges will not be reimbursed.

We cannot accept returns on personalized items for reasons other than defects in the material or workmanship.

We also cannot offer refunds on our Kimball Klearance items, but would be happy to exchange your item for credit or replacement.

If you receive a damaged or incorrectly personalized item, or if you are missing an item please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday- Friday 8:00AM – 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response.

Fax: 1-920-231-6942

How can I make a return or exchange?
Return or exchange using your packing slip. To return an item, fill in all applicable information on the reverse side of your packing slip and send it to us along with the item. A return shipping label is provided on the packing slip. Use the shipping company of your preference.

If you no longer have your packing slip, please put contact information, item number and price, action desired (refund or replacement), method of payment if needed as well as the reason for returning the merchandise on a separate sheet of paper and mail it along with the item to:

Miles Kimball
Return Goods
2155 S. Oakwood Rd.
Oshkosh, WI 54906

Use a Pre-paid Shipping Label. For your convenience we offer the option of printing a prepaid merchandise return label online. A $7.00 charge will be deducted from your refund for using this service. Simply click HERE, fill in your order specifics and personal information, and print the return label. Affix it to your package and drop the package off at one of the approved UPS locations found HERE.

How can I request a catalog?

How can I signup for Miles Kimball emails?

How can I signup for Custom Corporate Gifts?
We are pleased to help you create custom products for business gifts, commemoratives and incentive programs. Please call our Customer Service Department at 1-855-202-7394 for details.

How does Miles Kimball handle Toy Safety?
Safety is a priority for the Miles Kimball Company. All toys sold by Miles Kimball meet toy industry safety standards including the ASTM F963-96A regulation regarding lead content in paint.

How do you ship internationally?
Miles Kimball fulfills online international orders through our partner, Borderfree. Simply add items to your order and click on international check out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in your currency before you finalize your order. You will pay Borderfree the total amount for your order in your currency (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about your international order, please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response. All responses to customer service questions will be in English

How much duty do you charge on international orders?
Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "International Check Out." You will see the exact duty charges prior to submitting the order.

How much tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for a Canadian order.

Province of Delivery GST PST HST
Alberta 5% - -
BC 5% - -
Manitoba 5% - -
New Brunswick - - 13%
Newfoundland & Labrador - - 13%
Northwest Territories 6% - -
Nova Scotia - - 15%
Nunavut 5% - -
Ontario - - 13%
Prince Edward Island - - 14%
Quebec 5% - -
Saskatchewan 5% - -
Yukon Territory 5% - -

What are your shipping and handling charges for international orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our International Check Out. Also included will be Processing. This is a flat fee to help defray the cost of handpicking your order. Processing will be included in the shipping and handling fee when you check out. We will tell you the exact charges for your desired item(s) prior to submitting the order.

What are my international shipping options?
Miles Kimball offers the following shipping options to international buyers:

Shipping Method When in-stock items will arrive
Standard Canada Post, 5-17 business days (Monday through Friday, do not count weekends)*
Expedited DHL Express, 4-8 business days (Monday through Friday, do not count weekends)*

*Add 2-3 days for orders with personalized items.

What will show up on my credit card statement?
Your order will be billed to your credit card by our international service provider, Borderfree. "BF*MilesKimball*" will appear as the billing company.

When will I be billed?
Your credit card will be billed by Borderfree once your order clears the border.

What exchange rate is applied to my orders?
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our International Check Out. You will see the exact price for your order in your currency before you finalize the order.

How do I track my order?
Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package. You may also track your international package directly through the Borderfree website here. All other inquiries should be directed to csr@mileskimball.com. All responses to customer service questions will be in English.

What is the returns policy for international orders?
All returns must be made within 45 days from the date that you receive the shipment. Personalized items cannot be returned for reasons other than defects in material or workmanship. If you have any damaged, missing, or incorrectly personalized item(s), call, write, or email our Customer Service Department. Information on how to do a return is listed on the back of the packing slip that is included with every shipment.

What is Processing?
Processing helps us maintain the lowest possible prices and shipping charges by offsetting a portion of the cost to process and fulfill your order. We choose not to hide these costs within our shipping chart or cover them by raising the price of our products.

Join our Buyer's Club and receive FREE shipping and 10% discount on all orders.

OR

Sign up for our Email list and receive special offers!

What is Auto Refill?
The Auto Refill program is an automatic delivery service which allows you to receive select products you use on a regular basis every 30, 60, 90 or 120 days depending on the item. No need to worry about reordering. Your shipping is FREE on subsequent orders so you save both time and money when you sign up.

How do I lock in my initial order price using Auto Refill?
When you use Auto Refill, the price never goes up. By avoiding price increases online or in the catalog, you save money by getting the same price you paid in your initial order. Even when you receive a special promotion or sale price, the price stays the same on all your future Auto Refill orders.

How much is shipping?
On your initial order you will pay the regular shipping and handling price as noted in our shipping and handling chart. On all subsequent refill orders your shipment is FREE.

How do I change my order?
In order to make any changes such as the quantity of your delivery, the delivery date, your delivery address, please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM – 10:00PM
Saturday 8:00AM – 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours turn-around time for an email response.

How do I cancel my program?
If you wish to cancel your program for any reason, please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM – 10:00PM
Saturday 8:00AM – 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours turn-around time for an email response.

Miles Kimball Auto Refill Terms and Conditions
Unless modified by the customer, the credit card used to set up the initial Auto Refill order will be charged for subsequent orders. Subsequent orders will be authorized 1-2 days prior to shipment and charged when shipped. Only credit or debit cards can be used as payment for Auto Refill orders. Gift vouchers, checks, and PayPal will not be accepted at this time. Product prices will reflect the pricing of initial order and remain the same on all future orders. Auto Refill is not available for international orders. If an Auto Refill item is temporarily out of stock you will receive notification. Your order will ship when the item is back in stock and refill shipments will continue at the specified frequency from the date of the most recent shipment. Miles Kimball will notify you via email or letter if an item has been permanently discontinued.

 - Remember to look for this icon for eligible products   Auto Refill

What are Gift Certificates?
Gift certificates are available in whole-dollar amounts from $5 to $150. To purchase, please call us at 1-855-202-7394. Gift certificates can be mailed directly to the gift recipient, if desired. Certificates can be used as payment for phone or mail orders. At this time, we are not accepting gift certificates as payment on web orders.

How do I know if my online order is secure?
Your mileskimball.com shopping is safe with the use of Secure Sockets Layer (SSL) and Data Encryption Standard (DES) on our online server. To take advantage of secure shopping, you must have an SSL/DES compatible browser such as Netscape or Explorer. By using SSL, all online communications between you and mileskimball.com are protected from being intercepted, viewed, or altered by unauthorized parties.

What will you do with my name, email address, and order information?
Your shipping and billing address may be used to send you our print catalog or catalogs and direct mail from our affiliated companies that we feel may be of interest to you. We may also trade your name and mailing address with other reputable mail order companies. If you do not want your name traded with or rented to other companies, please contact our Customer Service Department.

Phone: 1-855-202-7394
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response.

Who can I contact with a Public Relations inquiry?
If you are interested in or have questions regarding public relations information from Miles Kimball, please send an email to: mkcpr@MilesKimball.com.

What is your Privacy and Security policy?
At MilesKimball.com, we respect your privacy and have established diligent procedures to ensure that your personal information is handled in a safe, secure, responsible manner. Below we describe why we gather information from our customers, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

Comments about our Privacy Policy may be sent by e-mail to csr@mileskimball.com. We can also be reached by telephone at 1-855-202-7394.

Our privacy policy addresses the following questions:

Who are we?
Miles Kimball is a leading direct marketing company in the United States, providing quality products to millions of customers through our catalogs and online.

The Miles Kimball business mailing address is:

Miles Kimball
250 City Center
Oshkosh, WI 54906


What information do we collect?

When you shop with Miles Kimball, online or through our catalogs, we collect the information necessary to process your transaction. This may include item, quantity ordered, name, address, city, state, zip code, telephone number, email address, and billing information (credit card or check account number, expiration date and billing address). When orders are shipped to an address different from the billing address, we will also ask for the name(s), full address(es) and phone number(s) of order recipients. Information you enter is collected even if you cancel or do not complete an order.

In addition when you visit online, our website automatically recognizes the address of your Internet Service Provider (ISP) and, in some cases, your domain name. We cannot identify you individually from your screen name if you are using America Online or one of the other major online services. Our website also identifies information such as your browser, your browser version, the operating system you are using, the pages you visit at MilesKimball.com and the uniform resource locator (URL) of where you were on the Internet if you clicked a link to www.MilesKimball.com.

How do we use the information we collect?

We use the information collected for various purposes, including:
* To process your transaction
* To provide services as you request
* To provide an enhanced and more personalized shopping experience
* To mail our catalogs and other offerings.
* To inform you of important information about your order
* To identify products and services you prefer so that we can inform you of products, services, and promotions that may be of interest to you
* To improve the merchandise selection available to you
* To improve our customer service
*To assure billing accuracy.


We intend to continue improving the content and function of MilesKimball.com. For this reason, we gather the information mentioned above so that we can provide content of interest to you and a site that functions correctly on your computer system.

In the event of a merger, consolidation, sale, or transfer of all or substantially all of the assets or business of MilesKimball.com (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties.

We may disclose any information you provide to MilesKimball.com (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site or to process any purchases you make or conduct any promotions you participate in; (iii) to protect the rights or property of MilesKimball.com, its users, Sponsors, Providers, Licensors, or Merchants.

Third-Party Ads

We use a third-party service provider to service internet ads on our behalf. This provider may collect anonymous information about your visits to our website, and your interaction with our products and services. Information about your visits to this and other websites may be used for targeted advertising purposes. This anonymous information is collected through the use of pixel tags or similar technologies which are industry standard technology used by most major websites. No personally identifiable information is collected or used in this process meaning that your name, address, email address or telephone number is not collected. For more information about this practice and to understand your option not to have this anonymous information used by our third party provider, please click here.

How do you access or correct information collected?

You may limit our use of your personal information including phone number, mailing address, and e-mail address, or instruct us not to share the personal information you have provided to us with third parties by emailing us at csr@mileskimball.com or by contacting customer service at 1-855-202-7394.

You may easily modify My Account personal information, including phone number and address, online anytime by simply logging into your account. Log in to My Account to review stored information. Always remember to save your updated preferences.

You may also email, write, fax or call Customer Service at Miles Kimball to have any changes made to your information.

What information do we share with others?

Miles Kimball is a subsidiary of Blyth, Inc. and as such we may share the information we collect with corporate affiliates.

Service providers: To provide you the best possible service and products, we provide information to outside companies that help us deliver the products and services offered. For example, we may work with an outside company to manage a database of customer information or to distribute our emails.

At times we may partner with outside vendors to provide additional services or products outside those offered by MilesKimball.com. Should you choose to accept or subscribe to offers from third parties, we may pass your relevant personal information, including name and credit card number, to the third party whose offer you have accepted. Your information will be transferred securely, and as a convenience, you will not need to re-enter your personal information. Your acceptance of a third party offer gives MilesKimball.com implied permission to share your personal information. Your personal information will not be released with out your permission, as evidenced by your acceptance or subscription to an outside third party offer.

Other companies: We do not rent or sell your e-mail address to anyone.

On occasion, we may share a portion of our catalog mailing lists with other reputable companies. If you prefer not to receive these catalog mailings, e-mail your request to csr@mileskimball.com with your name and address exactly as it appears on the back cover of the catalog, or mail the back cover to:

Miles Kimball Mail Preference
250 City Center
Oshkosh, WI 54906


How do we use Cookies?

A "cookie" is a small file stored on your computer by a web site that gathers certain information about your computer’s activity on the site (but not specifically who is using it). We use cookies to track activity and enable the interaction of our website with visitors for such things as adding items to your shopping cart and allow us to associate the cookie with other customer information you have provided us. That customer information is stored on our secured database. Our cookies do not store any personal or financial information about you. Most web browsers automatically accept cookies and allow you to disable the use of cookies. However, if you disable this feature, certain aspects of the Miles Kimball web site, such as the shopping basket and "My Account" will not function properly. You may also opt-out of our use of our cookies to provide you with personalized online display advertising by clicking here.

Pixel Tags or Web Beacons

"Pixel tags" or "Web beacons" are small graphic files that allow us to monitor the use of our websites and may be placed inside emails to allow us to track certain activity. Tracked activity includes such things as being able to tell if the email was opened, how many times a recipient opened the email, whether or not they clicked a link and how many links were clicked.

How do you opt out of MilesKimball.com email promotions?

From time to time, Miles Kimball will send out an email announcing special sales and promotions. Email promotions are sent to customers that have voluntarily given us their email address and agreed to receive our emails. By signing up to receive our emails, you may also receive an email from another member of our family of companies. We will never share, rent or sell your email address. If you do not wish to receive email from us, you may unsubscribe at any time by any of the following methods:

* If you receive a promotional e-mail from us, click on the link "Click Here to Unsubscribe" found at the bottom of every e-mail letter we send out.
* You may unsubscribe in the "Email Signup" section of our web site.
* You may e-mail or call our Customer Service Department:

Phone: 1-855-202-7394
Monday-Friday 8:00AM - 10:00PM
Saturday 8:00AM - 5:00PM
Sunday 9:00AM – 5:00PM (Central)

Email: csr@mileskimball.com
Please allow 24 hours in turn-around time for an email response.

Links To Other Sites

While visiting MilesKimball.com, you may link to web sites operated by our partners or other third parties. This does not mean we endorse these web sites. We do not make any representations or warranties about any web site you may access through this web site. They are independent from Miles Kimball, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decision regarding your interactions or communications with any other web site.

If you provide personal information at one of those other sites, you are subject to the privacy policy of that site, not Miles Kimball's privacy policy. We encourage you to read that privacy policy before submitting any personal information to any other web site.

Security Concerns

We are committed to data security and the accuracy of our information (see Our Security Policy ) received from domestic and foreign visitors to our site. Likewise, your recipient(s)' information is never shared with third parties. In addition, none of your information is merged with outside data for marketing purposes.

We do ask that you please review the acknowledgment of your request that you will receive to insure the accuracy of the information submitted to us. As noted earlier, your information is never shared with any third party when you let us know by email, letter, phone or the do not solicit option on each location where we are collecting information. The only exception is response to your specific request for merchandise or information. It should be noted that if you do allow us to share information, the other companies may be governed by different privacy policies.

Changes to Privacy Policy

We may change our Privacy Policy at any time. Please return to this page every so often and let us know if you would like us to make changes in the way our Privacy Policy applies to you.

Enjoy your visit to MilesKimball.com. We hope you find what you are looking for.

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